Bay State Farm Direct Flowers (BS) recognizes and respects the importance of maintaining the privacy of our customers, registered members ("Members") and users,
• The personal information we may collect from you when you visit our Web Site, respond to our emails, place orders via mail or fax, use our mobile
applications, place orders through social media applications or otherwise contact us via telephone, email, fax or mail (collectively, our “Services”),
• Why we gather information from you,
• How we collect it,
• How we use it, and
• The choices you have regarding our use of personal information you have provided.
Note: You must be 18 years or older and/or the age of majority in your place of residence to use, subscribe or register as a member of the Web Site. The Service is a general audience
site and we do not knowingly collect, maintain or disclose personal information from or about children under 13 years of age.
Why do we gather information?
BS gathers personal information to help improve our products and customer service, to communicate with you, to process your orders, to provide an enhanced
and more personalized shopping experience and to inform you, and your gift and message recipients, of special offers and discounts from us, our affiliated
brands and selected third parties.
What information do we gather?
We collect information through our Web Site, emails, mail, fax, telephone, mobile applications and social media applications including when you:
• place an order,
• participate in our forums, surveys, contests, sweepstakes, promotions, content submissions, chats, bulletin boards, discussion groups, requests for
suggestions, and membership registrations, and
• engage in other activities, services, products and resources we make accessible to our customers, members or users.
Depending on how you are interact with us, we collect some or all of the following types of information:
• Your name, address, telephone number, email address,
• billing information (credit/debit card number, expiration date, alternate or additional billing information and billing address),
• Title and birth date, if you choose, or are otherwise required to, enter such information,
• Products purchased and occasion type (for example, Mother's Day),
• Any promotion or gift card code and related information (for example, if you are claiming frequent flyer miles),
• Message and gift recipients' names, addresses, telephone numbers and email addresses, and
Information you provide to us may be collected by us even if an order, registration, or other process is started but not completed or otherwise cancelled.
Members may also add to their Address Book the name, address and telephone number of friends or other persons to whom they may wish to send gifts or
expressions. Other Members do not have the right to view and edit your Address Book entries.
How we use "Cookies" and "Action Tags".
if you disable this feature, certain aspects of the Services, such as the shopping basket, may not function properly.
We have relationships with third parties who may receive non-personal information directly from the cookies placed by our Services on your computer to
assist in analyzing our business and customers.
Our Services may also use a common web technology "called "action tags" (also called single pixel gifs or web beacons) to anonymously track purchase, usage
and other web activity information. Action tags may be used to provide data to third parties for tracking purposes. However, our Services do not use action
tags to collect or transfer personal information. In addition, third parties may set their own cookies and tags through our Services (such as through
interest-based advertising, described below). We do not control such third parties or their privacy practices. If you do not want third parties to be
able to use such methods, you should modify your browser settings to limit such access.
Advertisements for our products and services may appear on third party websites around the Internet. Some websites and services deliver these advertisements
based upon data that has been previously collected about your past behavior online. For example, if you have viewed websites about gift baskets, these websites
or services may display to you an advertisement for our gift baskets. This kind of targeted advertising is sometimes called interest-based or online behavioral
advertising. It is generally not based upon your personal information, but rather, upon your online activities.
We do not control such third party websites or services on which these advertisements appear. Further, we do not control how they collect and use data about
your online activities. However, you may opt-out of being tracked online by certain companies by visiting http://www.aboutads.info/choices/ OR
http://www.networkadvertising.org/managing/opt_out.asp. If you opt-out, you will still receive advertisements, but they will not be delivered to you based
upon your behavioral data possessed by the companies from whom you have opted-out. This process relies upon an opt-out cookie, so if you delete your
cookies or use a different computer, you will have to repeat this process.
In addition, from time-to-time, our Services may also carry advertisements from other companies. Some of these advertisements may be personalized, meaning that
they are intended to be relevant to you based, for example, on commercial interests you have expressed during your online activities. You may opt-out of
receiving this type of targeted advertising by visiting http://www.aboutads.info/choices/ OR http://www.networkadvertising.org/managing/opt_out.asp to learn
more about online behavioral advertising and how to opt-out from interest-based advertising ads served by some or all participating companies. Once again,
if you opt-out, you will still receive advertisements, but they will not be delivered to you based upon your behavioral data possessed by the companies from
whom you have opted-out. This process relies upon an opt-out cookie, so if you delete your cookies or use a
different computer, you will have to repeat this process.
How we use the information we collect
We use information we collect to communicate with you, to process your orders, to provide an enhanced and more personalized shopping experience, to inform you
and your gift and message recipients of offers and discounts from BS and our affiliated brands and to enable you to receive credits for purchases under
loyalty or buying programs which you have joined. In addition, we may make such information (except for credit/debit card number and expiration date,
unless you consent otherwise), including aggregated information,available to selected third parties including, but not limited to, those who share or
rent information for direct marketing purposes.
However, without your consent, we do not make your or your gift or message recipients' email addresses, available to “third parties” (as that term is defined
and limited below). For example, we may make your postal address available to third parties for marketing purposes, however we would not share your email
address without your consent. In addition, you may instruct that other personal information about you or your message or gift recipients' that you have provided
to us not be shared with third parties by following the instructions in How to Limit the Use of Personal Information, below.
Our Affiliates, subcontractors, and agents, and any successors or assignees to our business (if we ever sell, lease, license or assign some or all of our
business), are not considered to be third parties under this Policy. We may provide your information to our Affiliates for use in connection with their
businesses, including sending you offers and promotions. However, in connection with information collected under this Policy, they are required to comply with
this Policy. "Affiliates" are persons or entities directly or indirectly controlling, controlled by, or under common control with BS.
We may combine information we receive from you via our Services with information from our Affiliates and third parties. We use the combined information to
We reserve the right to disclose information you provide to us as required by law, in response to legal process and law enforcement requests and as necessary
or appropriate, in our view, to operate the Services, process orders or registrations, to conduct promotions, contests, and sweepstakes you participate in,
and to protect the rights or property of the Company, its Affiliates, users, customers, recipients, Members, Sponsors, Providers, Licensors,
may be collected, shared and used by us and with third parties, including to contact you. Information you give out or post on our public forums you
disclose at your own risk.
Consent to Transfer and Submission
Our Services are operated in the United States. If you are located outside the United States, please be aware that any information you provide to us will
be transferred to and stored in the United States. By using the Services or otherwise providing us with information, you hereby consent to this transfer.
to the protection of personal data in the U.S. may not be as stringent as those in other countries.
Links to Other Services
BS wants you to be aware that when you click on links and/or ad banners that take you to affiliated or third-party services, you will be subject to the privacy
providing any personal information to, any other service.
Security and Passwords
If you place an order on our Web site, it encrypts the credit/debit card number you submit prior to transmission over the Internet using secure socket layer
(SSL) encryption technology. This technology works best when the Web Site is viewed using Microsoft Edge®, Google Chrome®, Mozilla Firefox®, and Apple Safari®
browsers. However, no transmission of data over the Internet or any other network can be guaranteed to be 100% secure. Although we make reasonable efforts to
safeguard personal information once we receive it, we cannot warrant the security of information we receive.
Portions of the Services (such as our Member registration and Address Book) may require registration and log-in processes in which you will select a user ID
and password (collectively, the "Password"). Passwords provided to you by us are the confidential property of the Company and may be used by you solely for
your individual use of the Services (and otherwise as specified by us). You are responsible for maintaining the confidentiality of any Password and for all
activities that occur using your Password, whether or not authorized by you. You agree to immediately notify us of any unauthorized use of your Password or
We may provide you with the ability to log into our Services using a social media account, such as Facebook Connect. We do not control the activities of such
social media services and have no control over the data they collect or their privacy practices. You should review their privacy practices before using any
such social media service.
How to Limit the Use of Personal Information
We want to communicate with you only to the extent you want to hear from us. If you prefer not to have personal information collected from you via the Services
shared with third parties, or to set your preferences concerning promotional communications, please follow the directions below.
From Third Parties
We do not share email addresses you provide with third parties without your consent. In addition, if you prefer that other personal information provided by you
not be shared with third parties, please let us know by writing or calling us as described below and identify the personal information that you would prefer
not to be shared. Your instructions will be processed as soon as reasonably practicable and in accordance with law.
Write us at:
Customer Satisfaction Department
One Progress Way
Wilmington, MA 01887
Telephoning us at 800-258-1011 (8:00 AM – 4:00 PM EST, Monday through Friday)
(Please, include or tell us your mailing address, and if you have a catalog, brochure or other mailing label from us, please include it with your request
or have it ready when you call).
From our Affiliates
If you also prefer not to have us provide personal information about you to our Affiliates, please indicate in your email or letter that you wish your
instructions to apply to our "Affiliates."
If you also prefer that we not use the personal information you have provided to contact you or your message or gift recipients for our own marketing and
promotional purposes,please indicate in your letter that you wish your instructions to apply to www.farmdirectflowers.com. These instructions, however,
do not apply to non-promotional transactional messages from us.
Please note that your instructions (above) do not govern the use of information you have provided directly to our Affiliates or to third parties (including
any merchants referenced or accessible via our Service). The use of information you have provided directly to our Affiliates or to third parties is governed
further promotional emails from the sender.
If you would like to update or correct information previously provided to us, please send a letter with your new information, including your complete name,
postal address, and email address.
Members can modify and update their membership information (including name, mailing address, birth date, telephone number and email address) through their user
account on www.farmdirectflowers.com.
Your Consent and Changes to this Policy
effective date - unless we believe changes must take effect sooner to comply with law or to protect the Company or our customers, users, Members, recipients,
Sponsors, Providers, Licensors, Merchants, Associates and Affiliates, in which case the changes will be effective upon posting or as otherwise specified.
(see "Last Updated" at the top of each).
of which this policy is a part.